Privacy Policy
At River City Roofing, we value the privacy of our customers and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and protect your data when you visit our website, use our services, or interact with us through other channels, such as SMS and email. By using our website or engaging with our services, you agree to the terms of this privacy policy.
Information We Collect
To provide our roofing services, we collect the following types of information:
- Personal Information: Name, address, phone number, email address, and any other details you provide when you request a quote, schedule a roofing inspection, or engage with our customer service team.
- Roofing Project Information: Details about your roof such as its size, age, material type (e.g., asphalt shingles, metal roofing), and any issues you’ve reported (e.g., leaks, storm damage).
- Website Usage Information: Information such as your IP address, browser type, and interactions with our website, which helps us optimize user experience and target relevant roofing solutions.
How We Use Your Information
We use your information to provide high-quality roofing services, including:
- Scheduling roof inspections and repairs.
- Offering tailored roofing solutions based on your needs and location.
- Sending relevant promotions, discounts, and reminders for roof maintenance and inspections.
- Improving our website, customer service, and advertising strategies through data analysis.
SMS Opt-In and Consent
When you provide your phone number and opt in for SMS communications, you agree to receive text messages from River City Roofing. These messages may include:
- Appointment reminders.
- Project updates (e.g., scheduled roof inspections or roof installation dates).
- Promotions and offers on roofing services or products (e.g., discounts on roof replacement or roof repair).
- How to Opt Out: You can opt out of receiving SMS messages at any time by replying STOP to any text message from us, or by contacting our customer service team.
Email Opt-In and Consent
By providing your email address and opting in for email communications, you consent to receive:
- Appointment reminders.
- Project updates (e.g., scheduled roof inspections or roof installation dates).
- Educational content on roof maintenance, roof replacement, and weather-related roofing tips.
- Promotional offers and discounts on roofing services and products.
- How to Opt Out: You can unsubscribe from our emails at any time by clicking the Unsubscribe link in the footer of any email, or by contacting us directly.
Data Protection
We take data security seriously and employ a variety of measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include secure hosting environments, encryption, and regular security audits.
Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with trusted partners and service providers who assist in the delivery of our roofing services. These include:
- Roofing material suppliers for the purpose of ordering and delivering roofing materials.
- Payment processors to securely handle transactions for roofing projects.
- Marketing platforms to send SMS and email communications (with your consent).
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve user experience, analyze website traffic, and deliver personalized roofing service advertisements. By using our website, you consent to the use of cookies as outlined in our Cookie Policy.
Third-Party Links
Our website may contain links to third-party sites, such as roofing material suppliers or partner companies. We are not responsible for the privacy practices of these third-party websites. We recommend reviewing their privacy policies before providing any personal information.
Changes to This Privacy Policy
River City Roofing may update this privacy policy from time to time. When we make changes, we will update the Effective Date at the top of the policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions or concerns about our privacy practices or this policy, please contact us at:
Phone: +1 503-970-5005
Email: [email protected]
Address: 11700 SE STARK STV PORTLAND, OR 97216